A Pizza Hut franchise is suing the restaurant giant for using an AI system that has slowed down once high-performing outlets, resulting in delays and plummeting customer satisfaction.
The franchise, Chaac Pizza Northeast, is seeking $100 million in damages for the chain's Dragontail AI dispatch system.
Meanwhile, Amazon, Microsoft, and Uber are reevaluating their AI usage after discovering that the costs of AI are significantly higher than those of human employees.
Amazon's internal leaderboard system, which tracked employees on AI usage, led to unnecessary AI assignments and a sense of competitiveness that drove up costs.
Microsoft has started to revoke subscriptions to Anthropic's Claude Code, while Uber has already spent its entire budgetary allocation for AI in 2026.
As companies struggle to justify the costs of AI, the question remains: are we using AI for the sake of using it, or is it truly adding value to our operations?
