State-run KSRTC has been fined ₹30,000 by a district consumer commission for denying a seat to an ailing passenger and failing to drop him at his designated stop.
The action came on a complaint filed by Mohammed Zainudheen Kormath, who had boarded a KSRTC bus from Amballur in Thrissur to Kolappuram in Malappuram recently.
Upon informing the conductor about his medical condition, he was assured that a seat would be available from Thrissur.
However, another passenger later claimed the seat was reserved and the conductor asked him to vacate it, forcing him to continue the journey standing.
The commission also noted that the complainant was not dropped at his intended stop, Kakkad, but instead had to alight at Kooriyad.
The Malappuram District Consumer Commission directed KSRTC to pay ₹25,000 as compensation and ₹5,000 towards litigation costs within 45 days.
