Hulu Outage: Thousands Affected by Error 504, Here's How to Fix
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A major outage on streaming platform Hulu has left thousands of users in the US without access to their favorite shows. According to outage tracker Downdetector, over 5,000 reports flooded in within the first hour, with many users encountering the persistent Error Code 504. The 'Gateway Timeout' error, which displays 'This site can't be reached' or 'Something went wrong,' prevents videos from loading and affects live TV. Although Hulu hasn't issued an official statement, the timing of the outage coincides with the release of new content like The Penguin and House of the Dragon Season 2, suggesting server overload or backend glitches. Error Code 504 occurs when a server communication failure occurs, where Hulu's gateway fails to receive a timely response from upstream servers, often due to congestion or technical issues. To resolve the issue, users can try the following steps: 1. Refresh and restart: Reload the page or app, close and reopen Hulu. 2. Check your internet connection: Run a speed test, switch to mobile data or another network, and ensure your Wi-Fi is stable. 3. Clear browser/app cache: Remove cached images and files in your browser settings or app storage. 4. Power cycle your device and router: Unplug your router and modem for 30 seconds, then restart your device. 5. Update Hulu and browser: Ensure the app is current and use the latest browser version. 6. Test on another device: Try streaming on a phone or computer to determine if the issue is device-specific. 7. Contact Hulu support: Submit a ticket at help.hulu.com with the error code and device details if the issue persists.
