IndiGo Flight to Thailand Delayed by 9 Hours; 2 Passengers Deported for Misbehavior
Image Source: Internet
A IndiGo flight from Mumbai to Thailand's Krabi was delayed by nine hours on Wednesday due to a combination of factors, including the late arrival of an incoming aircraft, air traffic congestion, and crew duty time limitations. The delay led to frustration among passengers, who took to social media to express their dissatisfaction. Videos posted on X showed passengers allegedly abusing and yelling at the cabin crew. One passenger was seen kicking the cockpit door. The passengers claimed the airline failed to keep them informed about the flight's departure time, leading to their anger. A Mumbai airport official stated that the initial delay was caused by the late arrival of the incoming aircraft from West Asia. Once it arrived, the operating crew exceeded their allowed duty time, causing further delay. The flight was further delayed due to traffic congestion. IndiGo acknowledged the delay, citing the late arrival of the incoming aircraft, air traffic congestion, and crew duty time limitations. The airline stated that two passengers behaved inappropriately during the wait time and were deboarded and handed over to security agencies, resulting in further delays. Despite the inconvenience, IndiGo assured that meals and refreshments were served multiple times to ease the wait time. The airline's airport team remained available to assist customers. This incident highlights the operational challenges faced by IndiGo, India's largest airline, which has been struggling with staff shortages due to changes in flight duty time limitations. The airline has been working to address these issues and ensure a safe and respectful environment for all passengers.
